Support built for fast-moving sellers.
Get help with orders, payouts, catalog issues, logistics, and store operations through one support experience that is clear, fast, and easy to navigate.
Support overview
Fast access to help, status, and routing
Avg first response
<2 min
Across support channels
Support coverage
24/7
AI + team support
What sellers usually need help with
Payout and settlement questions
Order, logistics, and rider issues
Catalog, campaign, and account support
Chat
Instant
Detailed
Calls
Guided
Seller support standard
Fast and clear help
10K+
Active sellers
50K+
Monthly orders
₹500Cr+
Processed volume
<2 min
Avg first response
Support channels
Get help through the channel that fits the issue.
Choose the path that matches the problem and get faster support.
AI chat support
Get instant answers for common operational questions and escalate when a human is needed.
Priority call
Book a support call for more complex issues around payouts, logistics, or account setup.
Email support
Share screenshots, detailed context, and documentation requests for structured follow-up.
FAQ
Common seller questions.
Clear FAQ accordions help reduce support friction when they stay easy to scan, use direct wording, and reveal detail only when needed.
How do I list products on Doraa?
How do I list products on Doraa?
Open your seller dashboard, go to Products, and add a new item. You can also support bulk workflows and structured catalog updates through your operations flow.
When do I get paid?
When do I get paid?
Your payout cycle depends on your configured settlement flow.
How does rider delivery work?
How does rider delivery work?
Delivery assignment should route through your logistics workflow, with tracking and status visibility available inside the platform experience.
Can I run ads?
Can I run ads?
Yes, the platform can support ad workflows and campaign execution.
What if there is an order issue?
What if there is an order issue?
Use support escalation, order tracking context, and issue-category routing so sellers can quickly reach the right team.
Still need help?
Send your issue with the right context so the team can respond faster and route it correctly.
Use chat for quick answers
Use email for detailed issue reporting
Share order or account context to speed up resolution
Expected response
< 2 minutes for first touch